This blog entry was originally going to be about Rally Barbados weekend, which is what this weekend is. HOWEVER my bank has taken it upon themselves to ruin it for me. As such, I will now dedicate this blog to the Barbados National Bank.
Picture it, on my way to watch a super special stage, but first I need to buy some lunch. I don't have any cash on me, so I stop at an ATM.
Error. Unable to contact your financial institution.
"Hmmm", I think to myself, "there must be something wrong with this ATM machine, but it's probably the fault of Bank X", whose machine I'm at. "This machine must just not be working." So I hang back and watch the lady standing behind me saunter up to the machine, slip in her debit card and calmly withdraw some money. Odd. Clearly that last time was a fluke. I approach the troublesome machine again, slip in my card, enter my pin and request a withdrawal.
Error. Unable to contact your financial institution.
OK. Luckily, I live near to two BNB branches. That's part of the reason I chose them. I leave the offending ATM and drive to the nearer of the two. Surely there was some sort of communication error between the two banks, but a BNB ATM will not have any such problems. I park my car outside the machine, confident of collecting cash and being on my way. As I enter the room housing the two side by side ATM's I see flashing red lights coming from them - never a good sign. Then I read the screens.
OUT OF SERVICE
"What????? This has to be some sort of joke. Both???" Determined to get to the bottom of this I jump back into my car and race to the next branch. I park in the Airport, which incidentally isn't free, and approach the BNB office. There it is again, the flashing red light taunting me just like that girl in... That's another story.
OUT OF SERVICE OUT OF SERVICE OUT OF SERVICE
So with that I have decided to put BNB "out of service".
Now I know what you're thinking, I'm overreacting to one small, albeit inconvenient incident. Not so! A few months ago, "management" at BNB thought it would make sense to perform a major systems upgrade... IN THE MONTHS LEADING UP TO CHRISTMAS! The ATMs stopped working for weeks, as did their telephone banking system. My personal ATM card stopped working for two months. It was so bad they had to issue me a new one. Do you know what the lines are like inside a bank when their ATM cards don't work? I do, and I wish I didn't.
Most incredibly to my mind, nobody at BNB was so much as publicly castigated for this debacle, furthermore fired. This represents a stunning lack of accountability. I work in IT and if I had screwed up this badly, I would be writing this blog from the homeless shelter and waiting for the unemployment cheque to come in. Luckily for "management", Bajans are docile people. I wonder what the situation would have been like if it were Jamaica National Bank?
In spite of all of this, I convinced myself that it was for the best (see docile). At the end of the process we would have modern conveniences like internet banking. Yes, you read right. As of late 2009 BNB did not offer internet banking. Guess what, after the major systems upgrade THEY STILL DON'T OFFER INTERNET BANKING!!! IN 2010!!! Maybe the internet visited to offer its services during the time the systems were down!